Refund policy
At DIMEN, we are committed to providing quality clothing and a reliable shopping experience. Please review our return and refund policy carefully before making a purchase.
1. Return Eligibility
DIMEN does not offer unconditional returns, refunds, or exchanges for change-of-mind purchases, personal preferences, or other non-defective product reasons, except where required by applicable consumer protection laws.
For any discretionary return approved by our customer support team, items must be:
- Unworn, unwashed, and unaltered.
- In their original condition.
- Returned with all original tags attached.
- Free from stains, odors, damage, or signs of use.
Items with removed or detached tags, or items that have been worn, washed, or altered, are not eligible for discretionary returns.
These conditions do not restrict statutory rights relating to defective, damaged, incorrect, or misdescribed products.
2. How to Request a Return
All return and refund requests must be submitted through our official customer support email:
Please include your order number, the product concerned, a description of the issue, and relevant photographs where applicable.
Our customer support team aims to respond within 1–2 business days, excluding weekends and public holidays.
Please do not return any items without contacting our customer support team and receiving return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or significantly different from its description, please contact us as soon as reasonably possible.
Our team will review your request and provide an appropriate resolution, which may include a replacement, exchange, or refund, in accordance with applicable consumer protection laws.
4. Return Shipping
Approved returns must follow the shipping instructions provided by our customer support team.
Return shipping arrangements and any applicable fees will be confirmed before the return is sent.
Where required by applicable law, DIMEN will cover the necessary costs associated with returning defective, damaged, incorrect, or nonconforming products.
Please note: Our registered business address in Wyoming, United States, is not an authorized return shipping address.
5. Refund Processing
Once an authorized return has been received and reviewed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account depends on your bank or payment provider.
Nothing in this policy limits any mandatory refund or cancellation rights provided by applicable law.
6. Consumer Rights
DIMEN respects applicable consumer protection laws in the countries and regions where we sell our products.
Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies that cannot legally be waived.
7. Contact & Business Information
Brand: DIMEN
Legal Business Name: Dimen LLC
Company Registration: Wyoming, United States
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Customer Support: support@dimenstore.com
Website: https://dimenstore.com
Shipping Origin: Qingyang District, Chengdu, Sichuan, China