Shipping policy

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation. Business days exclude weekends and public holidays. Processing time ends when the package is handed to and accepted by the carrier; transit time begins at that point.

Pre-order items: Pre-order products may require additional handling time beyond the standard processing window. Any different processing estimate will be stated on the relevant product page.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method. The ranges below include order processing and transit time:

  • United States — Standard Tracked: 7–14 business days
  • United States — Express: 6–10 business days
  • Japan — Express: 3–5 business days
  • South Korea — Standard Tracked: 5–10 business days

Available shipping methods and final estimates are shown at checkout. These estimates are not guaranteed and may be affected by customs clearance, carrier delays, public holidays, peak seasons, address issues, weather, or other circumstances outside our reasonable control.

Shipping Rates and Free Shipping

  • United States — Standard Tracked: USD $18.99
  • United States — Express: USD $28.99
  • Japan — Express: USD $15.99
  • South Korea — Standard Tracked: USD $9.99

Eligible orders of USD $120 or more qualify for free shipping on United States Standard Tracked, Japan Express, and South Korea Standard Tracked. United States Express is not included in the free-shipping offer. The shipping charge displayed at checkout is the final applicable charge.

Shipping Origin

Orders are fulfilled and dispatched from mainland China.

Tracking

A tracking number will be provided after shipment. Please allow 2–3 business days after the shipping confirmation email for tracking information to begin updating.

Delays

If an order experiences a significant delay, please contact us so we can review the shipment status and available options. Depending on the circumstances and applicable law, the resolution may include continued delivery monitoring, replacement, cancellation, or refund. Orders that have already shipped cannot necessarily be cancelled. Nothing in this policy limits any mandatory consumer rights.

International Duties and Taxes

Unless duties and taxes are specifically stated as included at checkout, customers are responsible for any customs duties, taxes, or import fees charged by the destination country. DIMEN does not represent that every shipment is delivered duty paid (DDP).

Questions?

If you have questions about shipping, please email support@dimenstore.com or use our Contact Us page.